Our Response to COVID-19
The Latest on Our Stores, Services, and Safety Measures
IMPORTANT UPDATE: JUNE 2021
In accordance with state and local officials, the Center for Disease Control (CDC), and the Occupational Health and Safety Organization (OSHA), Young Trucks employees and customers who are fully vaccinated are no longer required to wear masks in/at our facilities.
We continue to utilize best practices for sanitation and remain focused on the safety and well-being of our team and customers. Please read on for additional information regarding our sanitation efforts, services that will remain in effect, and updates on national parts and inventory shortages and delays.
Thank you to our employees and customers for the amazing support during this time and for helping us stay compliant and provide a safe operating environment. Please continue to count on us to keep your trucks at work by doing things The Right Way!
Information About Safety and Operations
Health and Safety Precautions
From remote working options for employees to rigorous cleaning procedures at all our facilities, this effort continues to be our priority. What you can expect:
- Masks are not required for people who are fully vaccinated.
- Remote working options remain in effect for those who need it to manage illness, health concerns, and mandatory quarantine due to exposure.
- Expanded cleaning procedures, including increased sanitation of all high-touch surfaces.
- Plexiglass partitions at our parts and service counters.
There are many ways to connect with our team and shop for parts, services, and trucks, including these low-contact options:
- Parts Delivery
- Online Parts Ordering
- On-Site Mobile Repair
- Vehicle Pick-Up / Delivery for Service
Service and Parts Hours
We have maintained the same hours you are used to across all our companies, plus we added a 24/7 Roadside Assistance program. Select your Young Trucks business to view detailed hours of operation:
Parts Orders and Deliveries
Our parts store hours remain the same, and our dedicated Parts Delivery teams continue to run their routes and schedules. We also added more delivery times. Customers can now receive parts orders in the afternoon and evenings, too, with order cut-off times of 3:00 p.m. and 6:00 p.m.
Parts shortages are occurring across the entire industry. Young Trucks is working diligently with our vast network of OEM and aftermarket suppliers to source parts and minimize downtime and service delays. More than half of the fleet-owner survey respondents at the American Trucking Association’s Technology and Maintenance Council virtual meeting indicated they were experiencing delays of more than two weeks because of parts shortages.
Vehicle Sales, Deliveries and Leasing
The pandemic has impacted the new and used truck industry, creating national delays in new inventory, primarily from parts and raw material shortages. We are working closely with our OEM partners to reserve inventory for our customers and facilitate an expedient delivery process as those trucks become available. In addition, our used truck sales team is working with customers to source trucks from our on-site and national inventory resources. If you are looking for a truck(s), please reach out as soon as possible to discuss options and position your business to obtain inventory.
The Truck Sales team is ready to support owner-operator and fleet needs and can help you identify special discounts, payment deferrals, and down payment allowances that may be applicable. Sales hours are Monday - Friday from 8:00 a.m. to 5:00 p.m. and Saturday by appointment. Calling ahead is advised.
Young Leasing is experiencing high demand and continues to offer lease and rental options for day cabs, sleepers, and box trucks.
Service and Warranty Work
In addition to our service centers, including the Certified Uptime Center at Young Volvo and the Elite Support Certified facility at Young Freightliner, we launched a Mobile Service solution. The Mobile Service team brings the most current tooling, technology, and warranty expertise to your facility and your trucks in the field and includes:
- Mobile On-Site Preventative Maintenance
- Mobile On-Site Repairs
- Emergency Roadside Support
- Dedicated On-Site Work Force
- Class 6, 7, and 8 Trucks and Trailers
- All Makes and Models
Questions? Please reach out.
Young Volvo: 330.453.3868
Young Leasing: 330.453.3868
Young Trailer Shop: 330.479.8992
JayMac Body & Frame: 330.456.0592
Young Trucks Mobile Service: 234.214.0324
For After Hours Service, Please Call:
Volvo Service 1.800.308.0838
Young Trucks 24/7 Roadside Assistance: 234.214.0324
Towing Service / Reed's Towing 330.833.2823